Assessments
Our assessments are designed to help organizations measure their current level of service orientation and identify areas for improvement. We offer a range of assessment tools, including surveys and mystery shopping programs, which include:
- Customer Satisfaction Surveys (independent)
- Customer Service Assessment for SMEs and Organizations
- Organizational Service Culture Assessments (Internal and External)
- Income Generation Strategies Assessment
- Employee (internal customer) Satisfaction Assessment
- Internal Organization Service Assessment (independent)
- Service Culture Audits
- Customer Experience Audit
- Customer Success Audit
- Product Success Audit
- Employee Engagement Surveys
- Mystery Shopping Programs
- Employee Engagement Surveys
- Performance Benchmarks
Customer Satisfaction Audit (Independent)
Discover how your customers truly feel about your service with our unbiased, comprehensive audit. Gain actionable insights to boost satisfaction and loyalty.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Customer Service Assessment for SMEs & Organizations
Tailored specifically for small and medium-sized enterprises, this assessment uncovers strengths and areas for improvement in your customer service, ensuring you stay competitive.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Organizational Service Culture Assessments (Internal and External)
Understand the heartbeat of your service culture. This dual assessment evaluates both internal and external perspectives, highlighting gaps and opportunities for a cohesive service strategy.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Income Generation Strategies Assessment
Unlock new revenue streams and optimize existing ones. Our assessment provides a roadmap to enhance your income generation strategies, driving sustainable growth.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Employee (Internal Customer) Satisfaction Assessment
Happy employees create happy customers. This assessment measures internal satisfaction levels, pinpointing areas to enhance employee engagement and productivity.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Internal Organization Service Assessment (Independent)
Get an objective view of your internal service processes. Our independent assessment identifies inefficiencies and recommends improvements to streamline operations.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Customer Experience Audit
Walk in your customers' shoes and see your service through their eyes. Our audit evaluates every touchpoint to ensure a seamless and delightful customer experience.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Customer Success Audit
Ensure your customers achieve their desired outcomes with your product or service. This audit focuses on the success metrics that matter most to your customers, driving retention and growth.
Send us an email to schedule a consulting call - info@servicecultureguide.com
Product Success Audit
Measure how well your product meets customer needs and expectations. Our audit provides insights into product performance, helping you refine and enhance your offerings for maximum success.
Send us an email to schedule a consulting call - info@servicecultureguide.com