Training Programmes
Our training programmes are designed to help organisations develop a service culture that puts humans first.
We offer customised training programmes tailored to the specific needs of each organisation, including in-person and online training options.
- Service Oriented Professional Training
- Customer Service Professional training
- Customer Service Professional Training for Non Customer-facing Staff
- Customer Retention Specialist
- Customer Service Debt Recovery Professional
- Introduction to Impactful Customer Service
- Empathy-Driven Communication Excellence
- Strategic Selling Mastery
- Strategic Account Growth Strategies
Service Oriented Professional Training
Transform your team into service champions. This program instills a service-first mindset, equipping professionals with the skills to deliver exceptional service consistently.
Next run Oct 12th and 13th, 2024| N50,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Customer Service Professional Training
Elevate your customer service game. Our training enhances essential skills, ensuring your team can handle any customer interaction with confidence and finesse.
Next run Aug 17th and 18th, 2024| N20,000 | Limited slots available - first come, first serve basis.
For group training requests or custom training request, contact us via info@servicecultureguide.com
Customer Service Professional Training for Non Customer-facing Staff
Empower every employee to contribute to exceptional service. This unique program helps non-customer-facing staff understand their impact on the overall customer experience.
Next run Aug 24th and 25th, 2024| N20,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Customer Retention Specialist
Keep your customers coming back. Learn proven strategies and techniques to increase customer loyalty and retention, turning satisfied customers into long-term advocates.
Next run Sept 21st & 22nd, 2024| N50,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Customer Service Debt Recovery Professional
Master the art of respectful and effective debt recovery. This training program focuses on maintaining positive customer relationships while achieving successful debt resolutions.
Next run Oct 28th & 29th , 2024| N50,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Introduction to Impactful Customer Service
Start strong with the basics of outstanding customer service. Perfect for newcomers, this course covers fundamental principles and practices to make a lasting impact.
Next run Oct 12th & 13th, 2024| N20,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Empathy-Driven Communication Excellence
Connect with customers on a deeper level. Develop empathetic communication skills that foster trust and understanding, enhancing every customer interaction.
Next run Nov 9th & 10th, 2024| N120,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Strategic Selling Mastery
Boost your sales with strategic techniques. This program provides advanced selling skills and strategies to close deals effectively and build lasting customer relationships.
Next run Nov 16th & 17th, 2024| N150,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com
Strategic Account Growth Strategies
Unlock growth opportunities within your existing accounts. Learn how to identify and capitalize on new business opportunities, driving sustainable growth and success.
Next run Nov 23rd & 24th, 2024| N150,000 | Limited slots available - first come, first serve basis
For group training requests or custom training request, contact us via info@servicecultureguide.com